Books-And-Records.com reviews and feedback - independently hosted by CustomerSure

excellent service.. – Please feel free to comment further regarding your purchase

9/10 – How satisfied were you with the quality of the item(s) you purchased?
9/10 – How easy was it to find what you were looking for in our store?
10/10 – How would you rate the speed with which we fulfilled your order?
10/10 – How well did we communicate with you?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Very pleased with the service and quick and efficient delivery -thank you – Please feel free to comment further regarding your purchase

10/10 – How satisfied were you with the quality of the item(s) you purchased?
10/10 – How easy was it to find what you were looking for in our store?
10/10 – How would you rate the speed with which we fulfilled your order?
10/10 – How well did we communicate with you?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Jen – 10 Feb 15

Bob was a nice guy. Quick and responsive – Please feel free to comment further regarding your purchase

10/10 – How satisfied were you with the quality of the item(s) you purchased?
10/10 – How easy was it to find what you were looking for in our store?
9/10 – How would you rate the speed with which we fulfilled your order?
10/10 – How well did we communicate with you?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Caleb metzger – 07 Feb 15

10/10 – How satisfied were you with the quality of the item(s) you purchased?
10/10 – How easy was it to find what you were looking for in our store?
10/10 – How would you rate the speed with which we fulfilled your order?
10/10 – How well did we communicate with you?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Dennis – 13 Jan 15

Excellent service all round. – Please feel free to comment further regarding your purchase

10/10 – How satisfied were you with the quality of the item(s) you purchased?
10/10 – How easy was it to find what you were looking for in our store?
10/10 – How would you rate the speed with which we fulfilled your order?
10/10 – How well did we communicate with you?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Richard Parsley – 13 Jan 15

Pleasure to do business with you and will happily return back to you for any further requirements. Thank you for your help and assistance. – Please feel free to comment further regarding your purchase

10/10 – How satisfied were you with the quality of the item(s) you purchased?
10/10 – How easy was it to find what you were looking for in our store?
10/10 – How would you rate the speed with which we fulfilled your order?
10/10 – How well did we communicate with you?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Samantha O'Connor – 05 Jan 15

Great service, found the book I wanted at the right price A1 plussssssssssss – Please feel free to comment further regarding your purchase

10/10 – How satisfied were you with the quality of the item(s) you purchased?
10/10 – How easy was it to find what you were looking for in our store?
10/10 – How would you rate the speed with which we fulfilled your order?
10/10 – How well did we communicate with you?
10/10 – How likely is it that you would recommend us to a friend or colleague?

A H Mills – 18 Dec 14

A fast, efficient service for an out of print book. – Please feel free to comment further regarding your purchase

10/10 – How satisfied were you with the quality of the item(s) you purchased?
10/10 – How easy was it to find what you were looking for in our store?
10/10 – How would you rate the speed with which we fulfilled your order?
10/10 – How well did we communicate with you?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Tony Potter – 18 Dec 14

Super quick delivery and very well packaged - Thank you :-) – Please feel free to comment further regarding your purchase

10/10 – How satisfied were you with the quality of the item(s) you purchased?
10/10 – How easy was it to find what you were looking for in our store?
10/10 – How would you rate the speed with which we fulfilled your order?
10/10 – How well did we communicate with you?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Brian OConnor – 14 Dec 14

Initially I sent a scathing report I ordered the book on 24/11 and it arrive late morning of 29/11/14 five whole days. I checked the postal date it was 24/11 and !st class. I therefore would like to put the record straight Robert Evans was badly let down by Royal Mail and put his reputation at risk through no fault of his own. The book on arrival was in pristine condition and carefully packed am a very happy customer. Graham Osborne – Please feel free to comment further regarding your purchase

10/10 – How satisfied were you with the quality of the item(s) you purchased?
8/10 – How easy was it to find what you were looking for in our store?
9/10 – How would you rate the speed with which we fulfilled your order?
10/10 – How well did we communicate with you?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Graham Osborne – 04 Dec 14

I extremely happy with overall experience. I also like like the small hand written note with the LPs. It shows the care and personal touch. Would love to do business again. – Please feel free to comment further regarding your purchase

10/10 – How satisfied were you with the quality of the item(s) you purchased?
10/10 – How easy was it to find what you were looking for in our store?
10/10 – How would you rate the speed with which we fulfilled your order?
10/10 – How well did we communicate with you?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Pankaj – 28 Nov 14

8/10 – How satisfied were you with the quality of the item(s) you purchased?
8/10 – How easy was it to find what you were looking for in our store?
9/10 – How would you rate the speed with which we fulfilled your order?
9/10 – How well did we communicate with you?
9/10 – How likely is it that you would recommend us to a friend or colleague?

Piers Leighton – 26 Nov 14

As a returning customer I'm more than glad to see that Books & Records maintains the highest level of service even when shipping abroad. Excellent communication, super fast delivery and amazing books... – Please feel free to comment further regarding your purchase

10/10 – How satisfied were you with the quality of the item(s) you purchased?
10/10 – How easy was it to find what you were looking for in our store?
10/10 – How would you rate the speed with which we fulfilled your order?
10/10 – How well did we communicate with you?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Ivan – 21 Nov 14

Items purchased were in very good condition, and completely undamaged. – Please feel free to comment further regarding your purchase

9/10 – How satisfied were you with the quality of the item(s) you purchased?
10/10 – How easy was it to find what you were looking for in our store?
10/10 – How would you rate the speed with which we fulfilled your order?
10/10 – How well did we communicate with you?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Richard Murphy – 19 Nov 14

10/10 – How satisfied were you with the quality of the item(s) you purchased?
8/10 – How easy was it to find what you were looking for in our store?
10/10 – How would you rate the speed with which we fulfilled your order?
10/10 – How well did we communicate with you?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Heather – 17 Nov 14

Great service and product will use again – Please feel free to comment further regarding your purchase

10/10 – How satisfied were you with the quality of the item(s) you purchased?
9/10 – How easy was it to find what you were looking for in our store?
10/10 – How would you rate the speed with which we fulfilled your order?
10/10 – How well did we communicate with you?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Dave Mills – 14 Nov 14

10/10 – How satisfied were you with the quality of the item(s) you purchased?
10/10 – How easy was it to find what you were looking for in our store?
10/10 – How would you rate the speed with which we fulfilled your order?
10/10 – How well did we communicate with you?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Brett Greenland – 10 Nov 14

Wonderful service! Books very well packed and arrived undamaged.Emails from Bob and tracking of the parcel were most appreciated – Please feel free to comment further regarding your purchase

10/10 – How satisfied were you with the quality of the item(s) you purchased?
10/10 – How easy was it to find what you were looking for in our store?
10/10 – How would you rate the speed with which we fulfilled your order?
10/10 – How well did we communicate with you?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Judith Braid – 07 Nov 14

Extremely happy with my purchase. – Please feel free to comment further regarding your purchase

10/10 – How satisfied were you with the quality of the item(s) you purchased?
10/10 – How easy was it to find what you were looking for in our store?
10/10 – How would you rate the speed with which we fulfilled your order?
10/10 – How well did we communicate with you?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Geraldine Morrison – 06 Nov 14

Site was easy to use - sorting the list of items eg by A-Z order, is ok, would be nice if you could sort by A-Z of author as well, rather than just book titles. Search function is good, as is the descriptions and pictures of the books. – Please feel free to comment further regarding your purchase

10/10 – How satisfied were you with the quality of the item(s) you purchased?
7/10 – How easy was it to find what you were looking for in our store?
10/10 – How would you rate the speed with which we fulfilled your order?
9/10 – How well did we communicate with you?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Christine – 31 Oct 14

--
Many thanks for your valued custom and feedback, Christine.

I am always looking at ways to improve the site. At present an author/composer/musician search should bring up all associated items, and likewise a book/album title.

Bob

Robert Evans – 10 Nov 14

Extremely happy with my purchase and with the customer service. Many thanks to Bob for getting back to me the same day when I messed up my order & for sorting it out for me. Kind regards from Jacqui in Western Australia – Please feel free to comment further regarding your purchase

10/10 – How satisfied were you with the quality of the item(s) you purchased?
10/10 – How easy was it to find what you were looking for in our store?
10/10 – How would you rate the speed with which we fulfilled your order?
10/10 – How well did we communicate with you?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Jacqui wrightson – 21 Oct 14

Gradings of the LPs were honest. That was a big plus for me as a buyer! – Please feel free to comment further regarding your purchase

9/10 – How satisfied were you with the quality of the item(s) you purchased?
8/10 – How easy was it to find what you were looking for in our store?
8/10 – How would you rate the speed with which we fulfilled your order?
8/10 – How well did we communicate with you?
9/10 – How likely is it that you would recommend us to a friend or colleague?

Peter Kow – 13 Oct 14

Can't fault the service I received – Please feel free to comment further regarding your purchase

10/10 – How satisfied were you with the quality of the item(s) you purchased?
10/10 – How easy was it to find what you were looking for in our store?
10/10 – How would you rate the speed with which we fulfilled your order?
10/10 – How well did we communicate with you?
10/10 – How likely is it that you would recommend us to a friend or colleague?

John Bennett – 08 Oct 14

In addition to the book being in very good condition, it was well packaged and arrived in good time, – Please feel free to comment further regarding your purchase

9/10 – How satisfied were you with the quality of the item(s) you purchased?
9/10 – How easy was it to find what you were looking for in our store?
9/10 – How would you rate the speed with which we fulfilled your order?
9/10 – How well did we communicate with you?
9/10 – How likely is it that you would recommend us to a friend or colleague?

Barrie White-Miller – 03 Oct 14

10/10 – How satisfied were you with the quality of the item(s) you purchased?
9/10 – How easy was it to find what you were looking for in our store?
10/10 – How would you rate the speed with which we fulfilled your order?
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jareth – 03 Oct 14

Thank you very much. The record is in excellent condition and i am very happy that i could order it from you. Best wishes, ronald. – Please feel free to comment further regarding your purchase

10/10 – How satisfied were you with the quality of the item(s) you purchased?
8/10 – How easy was it to find what you were looking for in our store?
9/10 – How would you rate the speed with which we fulfilled your order?
9/10 – How well did we communicate with you?
9/10 – How likely is it that you would recommend us to a friend or colleague?

ronald van gasselt – 09 Sep 14

Very happy with the service. – Please feel free to comment further regarding your purchase

10/10 – How satisfied were you with the quality of the item(s) you purchased?
10/10 – How easy was it to find what you were looking for in our store?
10/10 – How would you rate the speed with which we fulfilled your order?
10/10 – How well did we communicate with you?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Martyn M Lewis – 09 Sep 14

Very pleased with careful packaging and accurate description of physical condition of a second hand book. Prompt communication and delivery, thanks. – Please feel free to comment further regarding your purchase

10/10 – How satisfied were you with the quality of the item(s) you purchased?
10/10 – How easy was it to find what you were looking for in our store?
10/10 – How would you rate the speed with which we fulfilled your order?
10/10 – How well did we communicate with you?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Steve Jones – 08 Sep 14

Excellent service. – Please feel free to comment further regarding your purchase

10/10 – How satisfied were you with the quality of the item(s) you purchased?
10/10 – How easy was it to find what you were looking for in our store?
10/10 – How would you rate the speed with which we fulfilled your order?
10/10 – How well did we communicate with you?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Ian Potter – 26 Aug 14

I placed the order around 9.30am on Wednesday with 2nd class postage, and it arrived on Thursday morning - impressive. I was also prompted to take a 10% discount for this my first order with Books & Records which I was very pleased to accept. Overall, I'm very pleased with the excellent service I have received and will certainly use the site again. – Please feel free to comment further regarding your purchase

9/10 – How satisfied were you with the quality of the item(s) you purchased?
7/10 – How easy was it to find what you were looking for in our store?
10/10 – How would you rate the speed with which we fulfilled your order?
10/10 – How well did we communicate with you?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Paul Wilson – 15 Aug 14

10/10 – How satisfied were you with the quality of the item(s) you purchased?
7/10 – How easy was it to find what you were looking for in our store?
8/10 – How would you rate the speed with which we fulfilled your order?
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Richard Beard – 30 Jul 14

Top service - exactly what I wanted. Would be interested in an un-dedicated signed copy of spilling the beans as well if one comes available. – Please feel free to comment further regarding your purchase

10/10 – How satisfied were you with the quality of the item(s) you purchased?
10/10 – How easy was it to find what you were looking for in our store?
10/10 – How would you rate the speed with which we fulfilled your order?
10/10 – How well did we communicate with you?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Ross Baber – 23 Jul 14

9/10 – How satisfied were you with the quality of the item(s) you purchased?
9/10 – How easy was it to find what you were looking for in our store?
9/10 – How would you rate the speed with which we fulfilled your order?
9/10 – How well did we communicate with you?
9/10 – How likely is it that you would recommend us to a friend or colleague?

Dermot Meehan – 15 Jul 14

Brilliant fast service – Please feel free to comment further regarding your purchase

10/10 – How satisfied were you with the quality of the item(s) you purchased?
10/10 – How easy was it to find what you were looking for in our store?
10/10 – How would you rate the speed with which we fulfilled your order?
10/10 – How well did we communicate with you?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Chris Perrett – 11 Jul 14

Very smooth and good purchase. Wish postage could be cheaper, but understandable because from overseas, and it IS a hardcover book. – Please feel free to comment further regarding your purchase

9/10 – How satisfied were you with the quality of the item(s) you purchased?
9/10 – How easy was it to find what you were looking for in our store?
10/10 – How would you rate the speed with which we fulfilled your order?
10/10 – How well did we communicate with you?
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David Stengele – 02 Jul 14

10/10 – How satisfied were you with the quality of the item(s) you purchased?
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10/10 – How would you rate the speed with which we fulfilled your order?
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Alessandro – 30 Jun 14

10/10 – How satisfied were you with the quality of the item(s) you purchased?
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JOHN HADDOCK – 25 Jun 14

Impressed with courtesy and attention to detail. – Please feel free to comment further regarding your purchase

10/10 – How satisfied were you with the quality of the item(s) you purchased?
9/10 – How easy was it to find what you were looking for in our store?
10/10 – How would you rate the speed with which we fulfilled your order?
10/10 – How well did we communicate with you?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Tom Millar – 19 Jun 14

Here I found a 12" vinyl record in excellent condition which could not be found for a long time in other stores, including on eBay (Depeche Mode - Enjoy the Silence (L12BONG18)). Very well communicate, fast shipping, careful packing. Item exactly matches the description. Very pleasant service, highly recommended. I'm completely satisfied. By the way, I think I was the first buyer from Russian Federation at this store. Many thanks and best wishes from Russia! Sorry for my English... – Please feel free to comment further regarding your purchase

10/10 – How satisfied were you with the quality of the item(s) you purchased?
10/10 – How easy was it to find what you were looking for in our store?
10/10 – How would you rate the speed with which we fulfilled your order?
10/10 – How well did we communicate with you?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Slava – 08 Jun 14

Excellent service. Item arrived promptly and was very well packaged. Thank you! – Please feel free to comment further regarding your purchase

10/10 – How satisfied were you with the quality of the item(s) you purchased?
10/10 – How easy was it to find what you were looking for in our store?
10/10 – How would you rate the speed with which we fulfilled your order?
10/10 – How well did we communicate with you?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Rhoda – 31 May 14

I had originally ordered this book from Amazon in December 2013 but they have been unable to supply it. I then Googled the book title and came up with your company. The book was ordered on 27th May and arrived 29th May. Thank you and well done for a quick and efficient service. – Please feel free to comment further regarding your purchase

10/10 – How satisfied were you with the quality of the item(s) you purchased?
10/10 – How easy was it to find what you were looking for in our store?
10/10 – How would you rate the speed with which we fulfilled your order?
10/10 – How well did we communicate with you?
10/10 – How likely is it that you would recommend us to a friend or colleague?

Elizabeth Lucas – 29 May 14

10/10 – How satisfied were you with the quality of the item(s) you purchased?
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10/10 – How would you rate the speed with which we fulfilled your order?
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10/10 – How likely is it that you would recommend us to a friend or colleague?

Lauren McQuillan – 28 May 14

I'm satisfied with the LP and your service. Thank you very much. But my friends are not good at English. So I can't recommend you to my friends. But if there is a chance, I'll recommend you to my friends. – Please feel free to comment further regarding your purchase

10/10 – How satisfied were you with the quality of the item(s) you purchased?
8/10 – How easy was it to find what you were looking for in our store?
10/10 – How would you rate the speed with which we fulfilled your order?
10/10 – How well did we communicate with you?
8/10 – How likely is it that you would recommend us to a friend or colleague?

Akinobu Takahashi – 13 May 14

10/10 – How satisfied were you with the quality of the item(s) you purchased?
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10/10 – How likely is it that you would recommend us to a friend or colleague?

Steven Rowley – 12 May 14

10/10 – How satisfied were you with the quality of the item(s) you purchased?
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BOBPOND – 11 May 14

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Chris Benedict – 08 May 14

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Victoria Ratcliffe – 08 May 14

10/10 – How satisfied were you with the quality of the item(s) you purchased?
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10/10 – How would you rate the speed with which we fulfilled your order?
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deborah collins – 29 Apr 14

10/10 – How satisfied were you with the quality of the item(s) you purchased?
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Nicola Parker – 28 Apr 14

7/10 – How satisfied were you with the quality of the item(s) you purchased?
9/10 – How easy was it to find what you were looking for in our store?
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9/10 – How likely is it that you would recommend us to a friend or colleague?

Mac – 28 Apr 14

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